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Return within 7 days if you’re not happy with the package, product must not have been used. Return postage is at cost of the customer and tracked postage is recommended. Please email info@epiony.com for return information.

The Heat Pad and Thermal Wand come with a one year warranty from the date of purchase, any faulty items will be fixed or replaced-Manufacturing faults only, excludes damage caused by customer or animal. Doesn’t include second hand items. (Excluding The Massage Mitt)

If the LED light is flashing on/off and wont stay turned on… 1. First make sure the battery is plugged into the pad and try again, 2. If the battery continues to flash when plugged into the pad, check the colour of the light that is flashing, if it flashes green this mean the battery needs to be charged and if it still flashes red then please email us at info@epiony.com describing your problem.

1. The reason it may not feel hot is if you feel the pad when not on the body the heat is escaping. Our pads work on heat building up. 2. This is also why we suggest putting a rug over, especially if it’s a cold day, the pad will work better more efficiently and effectively. TO TEST THE PAD IS WORKING 1. First fold it in half like this picture 2. Leave on red led (max heat) for 20 mins 3. Then put your hand inside and it should feel really warm 4. If it still doesn’t feel warm please email us at info@epiony.com describing your problem

The pad on max heat (red LED) will last just under 2 hours* (Please check instructions), the reason it doesn’t run for longer is because generating heat requires a large amount of energy, we would need a larger heavier battery to run it for longer which we don’t deem safe to use on animals. *May vary due to external conditions. If you still think your battery is not working as it should please email us at info@epiony.com describing your problem.

Please make sure the charger you’re using is this one pictured below. If it is and it is still faulty please email us at info@epiony.com and describe your problem.

The neoprene wrap is to be slipped through the sleeve on the back of the pad and used around the neck/poll on horses, around the waist on people and around dogs if needed. The neoprene wrap can be folded or cut to size; we recommend folding so you have more length if required. The 215cm elastic strap (surcingle) to be used on horses and large animals again to be slipped through the sleeve on the back of the pad and used around the horse, for example to attach the pad to the back muscles, shoulder muscles and quarters. 180cm elastic strap to be use on people and dogs, for example to attach the pad around a person’s shoulder.

The pad can be placed on most areas of the body on both animals and people. Avoid the tendons on horses and head.

Approximately 2.5-3 Hours from empty to full. May vary due to external conditions.

Please check instructions for running times* for the different settings. Digital download available here. *May vary due to external conditions.

Rough guide: 1. Put on 15-20 minutes before a ride to warm the back muscles and help cold backed horses 2. 15-20 minutes after a ride to soothe the muscles. 3. 30 minutes to 1 hour daily maintenance for a problem area. However, there is no limit on the length of time you can leave it on, person or animal.

1. Red LED- use on horses and animals with a thick coat. Peoples knees and other joints to provide pain relief (especially arthritis) 2. Orange LED- use on peoples backs (consider using it over a thin t-shirt if you have sensitive skin to heat but can be used directly on the skin, just turn down if it feels too warm) and clipped out horses if red is too warm for them. 4. Green LED- use on peoples back and if a person wishes to lay down on the pad 5. Flashing Green LED- same as green above just slightly cooler. This is just a rough guide, if used on yourself drop down a setting if too warm, if used on animals make sure they aren’t too warm by carrying out regular checks, never leave the pad unsupervised.

No, The Heat Pad provides thermal therapy only.

Simply wipe over with a damp cloth or antibacterial wipe. DO NOT submerge in water or put in the washing machine.

Please store The Heat Pad in a warm dry area (ideally at home), lithium-ion batteries don’t favour being stored outdoors in the cold and this can affect the life of the battery.

Running time approximately 2.5-3.5 hours* depending on the settings used. *May vary due to external conditions.

Charging time is approximately 3-4 hours from empty to full. May vary due to external conditions.

You can use the wand on all muscles, please avoid bony areas for example the ribs, hips and parts of the head.

Please store The Thermal Wand in a warm dry area (ideally at home), lithium-ion batteries don’t favour being stored outdoors in the cold and this can affect the life of the battery.

No, the Massage Mitt doesn’t require batteries

Yes, you can please check the instructions for cleaning instructions. Digital downloads available here.